Content Quality Associate

We're looking for a skilled, curious and passionate Content Quality Associate who wants to make a difference.

Cape Town, South Africa

Customer Support

Online since Feb 20, 2018

We are looking for a Content Quality Associates, in our User Centricity team, based in our great office in Cape Town.

Your opportunity:

We have an exciting opportunity available for a dynamic, passionate, results-orientated Content Quality Associate. You will be responsible for reviewing user generated content, ensuring quality and efficiency, and delivery of an exceptional user experience. OLX

At OLX Group we have a clear ambition – to empower millions of people across the globe by helping them connect and share their goods and services. This inspiring purpose has helped us build one of the world’s leading Internet companies. This combination of business and purpose attracts a certain type of person. If you’ve got an entrepreneurial drive and think you can use that drive to contribute to our purpose, then we’d love to empower you to be successful. Want to know more?

Why OLX Group?

The OLX Group is a network of leading classifieds platforms in 45 markets, including brands like OLX, Avito, letgo, dubizzle, among others.

The OLX Group connects local people to buy, sell or exchange used goods and services by making it fast and easy for anyone to post a listing through their mobile phone or on the web. Hundreds of millions of people in local markets around the world generate more than 1.9 billion monthly visits, 37 billion monthly page views and 54 million listings every month on the OLX Group's online marketplaces.

Our 3000+ committed employees are making a difference from our 25 offices across the globe.

What responsibilities will you get when working with?

  • Monitor and manage adverts that are added to OLX
  • Responding to queries and questions
  • Liaise with relevant role players in the event of complaints
  • Reporting on work done
  • Handle any ad-hoc customer queries via email, phone call

What will you need to be successful in this role?

  • Matric/Senior certificate. Tertiary education level will be advantageous
  • You will have knowledge and experience of the Nigerian or Kenyan market
  • Prerequisite for Kenyan market: You can communicate and understand Swahli
  • +2 years’ experience within customer service environment
  • Prior experience in classifieds / marketplace / e-commerce will be advantageous
  • You enjoy investigating and discovering patterns
  • You complete work with a limited degree of supervision
  • You have a broad perspective to problems and spots new, less obvious solutions    
  • You have strong MS office skills and internet knowledge
  • You love to problem solve
  • You have a keen eye for detail
  • You are a fast learner, self-starter and take initiative
  • You have excellent interpersonal, written and verbal communication skills
  • You have ability to multitask and have a sense of urgency
  • You are comfortable to work under pressure
  • You are able to work shifts and are flexible and reliable


What can you expect from us and what do we offer?

  • You work as part of a global team… being part of one of the most exciting journeys in the field of ecommerce - online classifieds
  • Being part of the biggest online classifieds businesses in Sub-Saharan Africa with a view to consolidating our position in the coming years to one of the biggest Online Classifieds businesses in the world
  • We are focused on your professional development, providing access to conferences, online and classroom learning and growth opportunities
  • Being part of a highly dynamic, fun team
  • Free monthly massages at your desk
  • Ping-pong and pool tables
  • And lots more.


Inspired and interested in the job? Apply!

Are you ready to live your dream and apply for this role? It only takes a few minutes to apply using our simple application template. Once you’ve submitted it online, our talent scouts promise to give it serious consideration. We will try to get back to you within the next two weeks but we have to admit, sometimes it takes a bit longer than that. If it does please don’t worry we will respond to your application no matter what.