Team Leader | Telesales | Hyderabad

We're looking for a skilled, curious and passionate Team Leader | Telesales | Hyderabad who wants to make a difference.

Hyderabad, India


Online since Apr 10, 2018

We are looking for a Team Leader-Telesales  in our great office in Hyderabad

Your opportunity... OLX

At OLX Group we have a clear ambition – to empower millions of people across the globe by helping them connect and share their goods and services. This inspiring purpose has helped us build one of the world’s leading Internet companies. This combination of business and purpose attracts a certain type of person. If you’ve got an entrepreneurial drive and think you can use that drive to contribute to our purpose, then we’d love to empower you to be successful. Want to know more?


Why OLX Group?

The OLX Group is a network of leading classifieds platforms in 45 markets, including brands like OLX, Avito, letgo, dubizzle, among others.

The OLX Group connects local people to buy, sell or exchange used goods and services by making it fast and easy for anyone to post a listing through their mobile phone or on the web. Hundreds of millions of people in local markets around the world generate more than 1.9 billion monthly visits, 37 billion monthly page views and 54 million listings every month on the OLX Group's online marketplaces.

Our 3000+ committed employees are making a difference from our 25 offices across the globe. 


What responsibilities will you get when working with us?

 Operational KPI

  • Conversion Targets to be met and exceeded
  • Support Voice, Mail and Content Quality and deliver quality performance within stipulated
  • SLAs
  • All KPIs (sales and support) to be met and exceeded
  • Login Hours Targets to be met and exceeded
  • Daily,Weekly and Monthly Dashboards to be published accurately and timely

Ensuring Quality KPI of Agents are achieved

  • FAR Scores
  • Overall Quality Scores
  • Test Scores
  • Calibration Sessions
  • Call Monitoring

Controlling Discipline

  • Shift Roster Scheduling
  • Attrition
  • Absenteeism
  • Training Days for each TM
  • No Fatal Errors


What will you need to be successful in this role?

  • Experience of TeleSales and Team Handling of min 20-25 FTEs
  • Experience of handling Voice and Email Support
  • Experience in Client Management (added advantage)


What can you expect from us and what do we offer?

  • Excellent Working Environment, Great Culture & Global Exposure. 


Inspired and interested in the job? Apply!
Are you ready to live your dream and apply for this role? It only takes a few minutes to apply using our simple application template. Once you’ve it out submit it online and our talent scouts promise to give it serious consideration. We will try to get back to you within the next two weeks but we have to admit, sometimes it takes a bit longer than that. If it does please don’t worry we will respond to your application no matter what.

Empower yourself.
Improve the world.

Join OLX Group.

Follow us on Linkedin. Check our OLX Group Engineering Blog and Twitter Tech.

If you have any further questions with regards this career opportunity, please feel free to contact us through the contact form