OLX Customer Care Advisor - 15h00/24h00 (m/f)

We're looking for a skilled, curious and passionate OLX Customer Care Advisor - 15h00/24h00 who wants to make a difference.

Lisbon, Portugal

Customer Support

Online since Aug 11, 2017

OLX Group is part of Naspers, a global internet and entertainment group. In Portugal, we have our Lisbon Tech Hub creating classified products for the globe!

In Portugal, OLX is the second Portuguese website with the most visits, every day! Our team is also responsible for other major Internet Portals,nº 1 in each sector, Standvirtual and Imovirtual.

Due to our international growth, we are looking for a Customer Care Advisor (m/f) to join Customer Care Department (Lisbon-based). The main goal of the Customer Care department is to create a safe and trustworthy online trading environment to the user of OLX.  

...at OLX Group

At OLX we have a clear ambition – to empower millions of people across the globe by helping them connect and share their goods and services. This inspiring purpose has helped us build one of the world’s leading Internet companies. This combination of business and purpose attracts a certain type of person. If you’ve got an entrepreneurial drive and think you can use that drive to contribute to our purpose, then we’d love to empower you to be successful. Want to know more?

Why OLX Group?

The OLX Group is a network of leading classifieds platforms in 45 markets, including brands like OLX, Avito, letgo, dubizzle, among others.

The OLX Group connects local people to buy, sell or exchange used goods and services by making it fast and easy for anyone to post a listing through their mobile phone or on the web. Hundreds of millions of people in local markets around the world generate more than 1.9 billion monthly visits, 37 billion monthly page views and 54 million listings every month on the OLX Group's online marketplaces.

Our 3000+ committed employees are making a difference from our 25 offices across the globe.

What responsibilities will you get when working with us?

  • You will be responsible and advise OLX users regarding the content/ads customers place on our websites
  • You will become responsible for the accurate and quick response of questions of all OLX web users
  • Make sure that OLX Terms & Conditions are observed and fulfilled, so our users act according our site rules
  • Approve all the ads that are placed in OLX according to our rules and market strategy

To achieve our goal, a safe online trading environment, there will also be an interaction with the Websites Management, Marketing and IT Departments.

What will you need to be successful in this role?

  • User of online shopping websites, web browsing, car and real estate sales/market (MANDATORY)
  • University Degree is a plus
  • It will be valued previous similar experience in market competitors
  • Previous experience will be valued which has demanded drafting of texts
  • Maximum of 10 years of professional experience
  • Being customer friendly is essential
  • Excellent communication skills (spoken and written)
  • Excellent knowledge of the Portuguese language
  • Feel responsible for site/tool improvements for our customers
  • Love the internet and willing to develop your online skills and experience
  • Good team player, however also be able to work independently

Offer & Contact

  • We offer a fixed salary plus other benefits like health insurance, company self-service, food supply, bonus system for good performance, and others
  • The Customer Care Team works works every day between 07h00 and 24h00, so you must have availability to work in day or night schedule, including weekends, public holidays (availability to work 15h00/24h00 including weekends is preferable).
  • Working with and impacting all Classifieds websites in Europe and around the world
  • Opportunity to work in challenging and diverse business: E-commerce, Classifieds and Billing
  • If you valued/identified yourself with autonomy, innovation and our corporate values send your application:

Be Fast!

Be Open!

Be Curious!

Build on each other!

Be Empowered!

Live it!

Inspired and interested in the job? Apply!

Empower yourself.
Improve the world.

Join OLX Group.

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