IT Support Specialist (m/f)

We're looking for a skilled, curious and passionate IT Support Specialist who wants to make a difference.

Lisbon, Portugal

Logistics and Support Staff

Online since May 16, 2018

OLX Group is part of Naspers, a global internet and entertainment group. In Portugal, we have our Lisbon Tech Hub creating classified products for the globe: many countries in Europe, Asia, Latam, etc.

In Portugal, OLX is the second Portuguese website with the most visits, every day! Our team is also responsible for other major Internet Portals in Portugal, nº 1 in each sector, Standvirtual and Imovirtual

Due to our international growth, we are looking for an IT Support Specialist for our Headquarters in Portugal. OLX

At OLX Group we have a clear ambition – to empower millions of people across the globe by helping them connect and share their goods and services. This inspiring purpose has helped us build one of the world’s leading Internet companies. This combination of business and purpose attracts a certain type of person. If you’ve got an entrepreneurial drive and think you can use that drive to contribute to our purpose, then we’d love to empower you to be successful. Want to know more?

 Why OLX Group?

The OLX Group is a network of leading classifieds platforms in 45 markets, including brands like OLX, Avito, letgo, dubizzle, among others.

The OLX Group connects local people to buy, sell or exchange used goods and services by making it fast and easy for anyone to post a listing through their mobile phone or on the web. Hundreds of millions of people in local markets around the world generate more than 1.9 billion monthly visits, 37 billion monthly page views and 54 million listings every month on the OLX Group's online marketplaces.

Our 4000+ committed employees are making a difference from our 25 offices across the globe. 

What responsibilities will you get when working with us? 

  • Autonomously provide 1st and 2nd level support to all local users, from simple requests to owning complex technical issues raised by developers and highly technical staff.
  • Support all local Office IT Services as well as Global shared Services such as but not limited to: Google Apps, Slack, JIRA, Video Conference Systems, Windows, Linux and Mac OS  clients, development tools, local IT projects, in house events, Server room, printers, mobile devices, virtual machines, onboarding of new hires and more.
  • Create documentation to share knowledge and assist with increasing user satisfaction by proactiveness, ethical behaviour.
  • Assist with purchasing of hardware and software license management seeking new solutions, and providing support to the existing ones.
  • Take part in Global Business IT projects in order to improve the level of our IT services as a group as well as locally

What will you need to be successful in this role?

  • 3 years of experience in IT support function in international companies / global teams, emphasis on supporting technical staff
  • Customer oriented, positive and able to remain calm under stress
  • Analytical troubleshooter and problem solving. You may not have the answer, but you want to and know how to find it
  • Team player that actively collaborates with people to find solutions to problems.
  • Previous experience in fast paced and highly dynamic environments.
  • Experience in supporting OS X and Windows based systems.
  • Knowledge of client and software deployment.
  • Experience with IT systems such as email and centralized user management
  • Experience working in a service management tool with a ticketing system. The tool we use within OLX is ServiceNow.
  • Experience of cloud based systems and tools
  • Knowledge in and experience of Google G.

What can you expect from us and what do we offer?

  • Unique opportunity to become a part of an international group and one of the major Internet Brands, not only in Portugal but in the world, contributing to the global OLX Group success, based in Lisbon
  • Perks like a laptop, phone, bonus system for good performance, and much more
  • We also offer a great working environment, a young and fun team, constant training and challenging project

Inspired and interested in the job? Apply!

Are you ready to live your dream and apply for this role? It only takes a few minutes to apply using our simple application template. Once you’ve it out submit it online and our talent scouts promise to give it serious consideration. We will try to get back to you within the next two weeks but we have to admit, sometimes it takes a bit longer than that. If it does please don’t worry we will respond to your application no matter what.