We're looking for a skilled, curious and passionate Team Leader Telesales at Tradus - Contract who wants to make a difference.
Online since Jun 14, 2018
We are looking for a Contractor based out of Bucharest to Lead our Telesales Team.
Tradus is a global marketplace for used heavy machinery and commercial vehicles. We connect buyers with sellers to facilitate for successful transactions. Users of Tradus will get access to the worldwide network of marketplaces that are operated by the OLX group, the #1 classifieds business in the world. Tradus and OLX have a combined audience of about 300M active users in over 40 countries.
What responsibilities will you get when working with us?
Manage the Telesales Team as they contact customers via the telephone to make sales transactions and support field sales;
Ensure that customers are treated cordially and build strong and lasting relationships with clients. Support with quality audits.
Evaluate sales records periodically and ensure that the team KPI's are met;
Manage, develop, train and mentor the members of the team
Monitor team performance,report on metrics and suggest actions to improve the team performance.
Supervise all processes aiming to achieve customer satisfaction;
Collect customer feedback to ensure the voice of the customer echoes throughout the company
Manage and handle CS tickets in Zendesk meeting SLA (24 hours).
Support with Fraud prevention tasks (Signups)
What will you need to be successful?
Have previous experience in coordinating a Telesales Team; 2-3 years work experience in Sales/CS.
Excellent English communication skills both oral and written
Be able to think, communicate and present information effectively
Have well developed people management
Exhibit good marketing skills to make high sales;
A passion for solving problems for customers and team members
Analytical skills and data-driven thinking
Organizational and time-management skills
Expertise in Microsoft Office programs
What can you expect from us and what do we offer?
Heavy machinery is big business? Yes! The global trade volume of used equipment is over $ 400 billion per year and the segment is growing double digits. Martin Scheepbouwer (CEO Classifieds, Naspers) is keen to capture the opportunity and starting a classifieds venture specifically for heavy machinery. Jorre Bonjer (ex-Bain & Company and with the OLX Group since 2013) is leading this new venture also known as ´Tradus´. The team has the sole objective to grow the business with the speed of light. Tradus received a multimillion investment from multinational Naspers, but still benefits the freedom of an Amsterdam based start-up.
About OLX Group
The OLX Group is a network of leading classifieds platforms in 45 markets, including brands like OLX, Letgo, Dubizzle, Storia, Stradia and Otomoto. The OLX Group connects people to buy, sell or exchange used goods and services by making it fast and easy for anyone to post a listing through their mobile phone or on the web. Hundreds of millions of people in local markets around the world generate more than 1.9 billion monthly visits, 37 billion monthly page views and 54 million listings every month on the OLX Group's online marketplaces.
Looking for a new entrepreneurial challenge?