Customer Support Specialist

We're looking for a skilled, curious and passionate Customer Support Specialist who wants to make a difference.

Bucharest, Romania

Customer Support

Online since Sep 26, 2017

We are looking for a Customer Support colleague with a strong client focus to join our office in Bucharest.

Your Opportunity

As a Customer Support Specialist at OLX you will be part of a winning Customer Support team, responsible for delivering the best level of operational support for our clients.

...at OLX

At OLX we have a clear ambition – to empower millions of people across the globe by helping them connect and share their goods and services. This inspiring purpose has helped us build one of the world’s leading Internet companies. This combination of business and purpose attracts a certain type of person. If you’ve got an entrepreneurial drive and think you can use that drive to contribute to our purpose, then we’d love to empower you to be successful. Want to know more?

Why OLX?

The OLX Group is a network of leading classifieds platforms in 40 markets, including the brands OLX, Avito, letgo and dubizzle.

The OLX Group connects local people to buy, sell or exchange used goods and services by making it fast and easy for anyone to post a listing through their mobile phone or on the web. Hundreds of millions of people in local markets around the world generate more than 1.7 billion monthly visits, 35 billion monthly page views and 54 million listings every month on the OLX Group's online marketplaces.

Our 3000+ committed employees are making a difference from our 25 offices across the globe.

What responsibilities will you have when working with us?

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Identifying trends in customer feedback through day to day work
  • Researching customer issues to resolve problems
  • Managing customer questions via Chat, email or phone as required

What will you need to be successful in this role?

  • At least 1 year experience in a professional environment (support roles preferred)
  • Strong written and verbal communications skills in Romanian
  • Ambition, flexibility, perseverance, and initiative
  • Proactive, goal-oriented attitude
  • Demonstrated ability to work in a team
  • Willingness to learn, investigate and grow in the position

What can you expect from us and what do we offer?

  • Unique opportunity to become a part of a winning team and rapidly growing business that really makes a difference in daily lives of millions of users by enabling win-win transactions 
  • Great place to learn and develop by assuming an independent role within a fast growing, global e-commerce leader which opens further career opportunities in diverse world of OLX and Naspers
  • Fun and informal environment where getting stuff done and enjoying the ride is far more important than rules and hierarchies 
  • 1 year contract with competitive pay

Inspired and interested in the job? Apply!
Are you ready to apply for this role? It only takes a few minutes to apply using our simple application template. Once you’ve it out submit it online and our talent scouts promise to give it serious consideration. We will try to get back to you within the next two weeks but we have to admit, sometimes it takes a bit longer than that. If it does please don’t worry we will respond to your application no matter what.

Empower yourself.
Improve the world.

Join OLX.


Questions?
If you have any further questions with regards this career opportunity, please feel free to contact us through the contact form

 

Sounds interesting?

Apply by submitting your CV

We look forward to meeting you!

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