Head of Product User Engagement & Communication (m/f)

We're looking for a skilled, curious and passionate Head of Product User Engagement & Communication who wants to make a difference.

Berlin, Germany


Online since Jul 17, 2017

Your opportunity…

OLX, a leading online classifieds company, is looking for an experienced and passionate Head of Product User Engagement & Communication to join our global product & technology hub in Berlin, Germany. You will work in an agile, cross-functional team of product specialists and tech / data engineers with the mandate to develop, operate and make successful world-class Engagement & Communication services to enable engagement, retention and growth.


You will set the global User Engagement & Communication product vision, requirements and oversee roadmap delivery. You will drive product development for the unification of user communication. This includes configuration and reporting dashboards, targeting engines, delivery channels and user experiences from messages across web and mobile apps.


This is a highly empowered, leadership product position requiring strong product vision and strategy experience, as well as great stakeholder management and communication. You will collaborate with stakeholders within our Berlin hub, as well as our other product hubs in Buenos Aires, Dubai and Europe. You will have exciting travel opportunities to engage and meet our regional / local teams in 40+ markets across LATAM, Africa, Europe, Middle East, South and Southeast Asia.


...at OLX

OLX is one of the largest e-commerce sites worldwide. OLX is designed to enable people to connect through buying and selling goods and services quickly, easily and for free. We try to create a richer world by bringing people together for win-win exchanges. Sellers win. Buyers win. Communities win. Earth wins. OLX wins. And most of all, you win. Being part of something special. In an open culture that encourages own initiatives, growth and entrepreneurial spirit. Sharing the same values.

At OLX we have a clear ambition - to create a richer world. We empower people to make the difference and we’re always looking for great people to help us do just that.


Why OLX?

The OLX Group is a network of leading classifieds platforms in 45 markets, including brands like OLX, Avito, letgo, dubizzle, storia, tradia, among others.

The OLX Group connects local people to buy, sell or exchange used goods and services by making it fast and easy for anyone to post a listing through their mobile phone or on the web. Hundreds of millions of people in local markets around the world generate more than 1.9billion monthly visits, 37 billion monthly page views and 54 million listings every month on the OLX Group's online marketplaces.

Our 4000+ committed employees are making a difference from our 25 offices across the globe.


What responsibilities will you get when working with us?

  • Set the vision and objectives for the OLX Group User Engagement & Communication from our Berlin-based global product & technology hub
  • Be responsible for delivering world-class user communication capability in 50+ markets across LATAM, Africa, Europe, Middle East, South and Southeast Asia
  • Formulate customer engagement strategy, requirements and oversee roadmap delivery
  • Drive product development for our User Engagement & Communication including:
    • Business configuration and reporting dashboards
    • Specialized user segmentation and targeting services
    • Delivery channels - push and web notifications, email, SMS, notification centre, in-app messaging
    • Client-side user experience across web and mobile apps
  • Coordinate and collaborate with product teams in our Berlin, Buenos Aires, Lisbon and Dubai product hubs to successfully launch user communications capability
  • Drive business results and directly impact OLX Group annual growth and revenue targets


What will you need to be successful in this role?

  • BS or MS degree in Computer Science / Management, Engineering or similar
  • 5+ years of experience in product development for high-traffic consumer Internet / e-commerce companies or fast-growing Internet startups
  • A user focussed mindset
  • Experience in applying data-informed product development
  • Strong technical background or technical orientation; comfortable discussing deep technical topics with development team
  • Has working knowledge in one or more of the following areas: frontend (HTML, CSS), mobile (Android / iOS), backend (PHP, Java, Python), and/or databases).
  • Experience managing cross-team, cross-location product development efforts in an international environment
  • Excellent written and oral communication skills; required English fluency


What can you expect from us and what do we offer?

  • Contributing to the global OLX Group success
  • International career and travel opportunities
  • Work with an international team of top talent learning from one another
  • Conferences, training and career development
  • Competitive salary and fantastic benefits
  • Flexible office culture and possibility to work from home
  • Company mobile phone, laptop (MacBook Pro / PC), and other tools you might need
  • Great office location around the corner from Berlin Hauptbahnhof


Inspired and interested in the job? Apply!

Empower yourself. Improve the world. Join OLX.